Reviews

  5/5 Christa on Thursday, January 11, 2024

Amazing service! They were quick to get me back on the road after an unexpected flat tire! Made a stressful situation so much easier with such kind and compassionate staff

  5/5 HWard on Thursday, February 10, 2022

Moving to a new community can be a daunting experience. Especially, when you find yourself in need of repairs or services & do not know where to turn for help. This was the case for us, new to the area & desperately needing to replace the tires on our vehicle. We are not fans of big box or discount stores as we much prefer to spend our hard-earned dollars with local businesses within our community. Unlike these above-mentioned larger retail establishments, local businesses, in our opinion, are far more helpful, much more knowledgeable & genuinely appreciative for the support we show them. However, as also mentioned, we know no one and found ourselves relying on recommendations from our new neighbors. Thankfully, our new neighbors recommended Morrell Tire Services. We were quite happy to learn Morrell Tire Service carried the brand of tire we're accustomed to running on our vehicle. Nor was it surprising to find pricing to be extremely competitive w/ those bigger businesses mentioned above. Quite often local businesses are far more competitive than many believe. We were not at all surprised to find Morrell Tire Service to be extremely knowledgeable, good listeners, attentive & forthright when comparing brands, features & advantages to help customers make a well-informed decision. Morrell Tire Service, in our opinion offers we, the customer, far more value than the popular big box & discount stores. More value than one may believe. Sadly though, after a week on our new tires, an issue proved too much for us to bear & very apprehensively, we returned to Morrell Tire with hopes something could be done to relive our issue. Please believe us, Morrell Tire Service went above & beyond to help us. No one would blame, not even us, Morrell Tire for saying, "There's nothing we can do"! Thankfully, that's not what we heard. Morrell Tire Service exceeded our expectations through their willingness to assist us & solve the issue. As surprised at Morrell's reassuring attitude as we were, this genuine willingness to help solidified what we already knew about buying locally as opposed to running over to the discount/big box store. Service after the sale counts & Morrell Tire Service confirmed our belief for keeping our dollars locally. Purchasing locally pays dividends when situations occur, and the customer desperately needs help. No, the staff at Morrell Tire didn't have to help us but, they did. They didn't have to go above & beyond but, they did. Morrell Tire Service did all they could to ensure we, the customer, was completely satisfied, even after the sale. Without question, Morrell Tire Service went above & beyond to satisfy the needs of a customer. "Above & beyond", a novel concept of customer service, primarily found in local businesses and we're honored to call ourselves customers of Morrell Tire Service. Hopefully, one day, someone will ask our recommendations for automobile service. It'd be our honor to recommend Morrell Tire Service.

  5/5 Dudley Whitaker on Wednesday, March 10, 2021

My wife and I blew a tire and ended up in a hotel for the night. That night I called USAA. After holding for 30 minutes, I hung up. With AAA, they answered the phone after 25 minutes. Only to be told that we would have to call back in the morning. She wouldn’t even write a ticket to put us in the cue. In the morning, I called Morrell Tire. Cindy immediately answered the phone. So great to get a person. Told her what I needed. She ordered a new tire and said it would be in sometime between 12 & 2 that day. That sounded perfect! She was spot on! We were on the road by 1:30. Cindy is a credit to your organization. Plus,the man who replaced our tire said he checked the other tires. All were low and he filled them for us. Morrell Tire is absolutely wonderful! Wish I lived near them. I’d make them my “go to” place for all my vehicles. I highly recommend them to every car owner.